Shipping and returns

Where we ship

We ship worldwide. Orders are packed and sent within 2 business days, and you'll get a tracking number by email once your order is on its way.

Shipping costs

Shipping is calculated at checkout based on your address and what you order. We ship with whichever carrier is most economical for your package, usually USPS, UPS or FedEx.

International orders

Orders shipping outside the United States may be charged customs duties, import taxes or fees by your country. Those are set by your country, not by us, and are the responsibility of the person receiving the order. Delivery times vary by country and customs.

Returns (US orders)

If something isn't right, you can return it within 30 days of delivery. Items need to be unused and in their original packaging, and card decks need to be unopened.

Return shipping is paid by you. Email us at jackie@ideacitizen.com with your order number before sending anything back, and we'll send return instructions. Once we receive the item, we'll refund the purchase price to your original payment method. Original shipping costs aren't refunded.

International returns

We can't accept returns on orders shipped outside the United States. The exception is anything that arrives damaged, defective or wrong, which we'll always make right (see below).

Damaged, defective or wrong items

If your order arrives damaged or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement at no cost to you, anywhere we ship.

Lost packages

If your tracking hasn't updated in 7 days or shows delivered but you don't have it, email us and we'll work with the carrier to find it.

Kickstarter backers

Rewards from the Kickstarter campaign ship on the campaign's timeline and follow the terms on the campaign page. This policy covers orders placed on this site.

Questions

Email jackie@ideacitizen.com or use the contact page